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Job Description

  • Provide specialized support for RAID systems, ensuring optimal performance and reliability of storage solutions.
  • Monitor and maintain RAID configurations, performing regular health checks and troubleshooting as needed.
  • Assist in the implementation of RAID setups, ensuring alignment with best practices and client requirements.
  • Work closely with engineering and IT teams to resolve any issues related to RAID systems.
  • Document and track all support activities and incidents, ensuring thorough records for future reference.
  • Provide timely updates to clients regarding the status of ongoing support issues.
  • Train staff and clients on RAID best practices and usage, helping to improve overall understanding and optimum use of the technology.
  • Stay informed about new technologies and advancements in RAID solutions to continuously enhance service offerings.
  • Participate in post-incident reviews to identify root causes and recommend improvements.
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