So, if you’ve got a curiosity to learn new technologies, a passion for troubleshooting and a desire to work with innovative technology solutions, we'd love to hear from you.
Providing Tier-3 technical support to resolve software and hardware issues related to F5 products. Have the autonomy to resolve technical issues of any complexity. Planning and prioritising time and customer issues based on issue severity and business needs. Developing innovative debug/repro tools and solutions to problems and proving them out in a lab environment. Building strong working relationships with peers, partnering with engineers, managers, and related F5 departments. Working with Product Development and Product Management to help ensure products are developed in ways that enable our customers businesses with minimal friction. Participating in a knowledge centric support environment via article/documentation creation, training, and mentoring Tier 2 engineers. Continuing your own professional development through identifying and participating in ongoing training on our products and related technologies. Deep conceptual knowledge of the architecture of software and networking protocols; understanding why things are designed the way they are. Subject matter technical knowledge of and experience troubleshooting Linux / UNIX and entire OSI model (TCP/IP, SSL/TLS, HTTP, etc) Detailed protocol analysis using tools such as tcpdump, TShark, or Wireshark. Ability to reproduce issues using appropriate tools (eg. Socat, Scapy, tcpreplay, netcat). Comfortable with the layers of abstraction present in virtualization, encapsulation, and clustered computing environments. Good analytical problem-solving abilities and attention to detail. Customer support experience with enterprise-level corporate customers in production environments. Good interpersonal and presentation skills, both oral and written. Happy to articulate deeply complex technical topics to customers, peers, and non-technical personnel in an understandable manner. Ability to defuse complicated technical and sensitive situations with enterprise customers. Experience with F5 technologies Experience or ability to grow expertise in Public/Private Cloud technologies (Microsoft, AWS, Google), NGINX, Programming/Scripting (JavaScript, Python, BASH, PERL, Node.JS), Containers (OpenStack, Docker, Velcro), Container Orchestration (Kubernetes) and/or Automation (Ansible, Git). Understanding of a Telco environment – LTE/mobile core Good background in programming or scripting languages such as Bash / shell, Python, C, Perl, etc Experience of Network Security (e.g., Web Application Security, AAA, VPN, DDoS, Malware, Application Firewalls, etc.). Community: Supporting charitable causes that our employees feel most passionately about, especially those in the communities where we live and work. STEM education: Enabling girls, women, and underrepresented groups to develop STEM skills by connecting them to global educational and employment opportunities. Tech for Good: Assisting non-profit organisations with their digital transformation efforts, so they can do even more to help those they serve. It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates . Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com . Remote: Primarily work from designated home location but can come into an F5 office to work or travel to an offsite location as needed.