Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitalityis a work of heart,
Join us and become a Heartist®.
Job Description
- Develop learning strategies and plans with management based upon deficiencies identified in a needs assessment.
- Evaluate skill level of employees.
- Select employee participants in collaboration with manager’s nominations.
- Seek out employee participants and market the opportunities to learn to always keep a full schedule of either classes or tutoring sessions.
- Design, develop, and produce training materials (e.g., facilitator/participant workbooks, manuals, brochures, job aids, posters) for progressive coursework and sessions.
- Select and specify any materials, books or other collateral required in the instruction process.
- Prepare for training classes (e.g., materials, setup classes, breakdown classes).
- Design and create interactive training in various formats.
- Specify computer or electronic training tools required for instruction.
- Maintaining attendance records for each participating employee.
- Maintain discipline and decorum in the classroom.
- Facilitate a presentation event including management, course graduation certificates, etc.
- Remove employee participants that do not adhere to class behaviour and study requirements.
- Actively listen and respond positively to questions, concerns, and requests to resolve issues, delight, and build trust.
- Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, or moving objects out of the way).
- Assist other employees to ensure proper coverage.
- Welcome and acknowledge each and every person with a smile, eye contact, and a friendly verbal greeting, using the person’s name when possible.
- Speak using clear, appropriate and professional language.
- Discuss work topics, activities, or problems with co-workers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
- Talk with and listen to other employees to effectively exchange information
- Collaborate with management to formally recognize hourly employees' performance contributions.
- Ensure that hourly employees are trained.
- Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies and training materials).
- Assign and ensure tasks are completed on time and that they meet appropriate quality standards.
- Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.
- Collaborate with management to develop and carry-out ideas and procedures, and set goals to continuously improve department performance.
- Develop and maintain positive and productive working relationships with other employees and departments.
- To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings.
- To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy.
- To predict effects of environment and efficiency of energy on purchased equipment.
- To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.
- Carry out all responsibilities related to the quality management systems implemented at the facilities.
- Carry out all other duties assigned by managers and hotel management not specified in the job description.
Qualifications
- Nationality: Egyptians Only
- Education: Related degree or specialized teaching credentials preferred
- Experience: At least 1 year of related work experience
- Foreign Language: Outstanding level of English
- Courses and Training: Prior attendance in courses and seminars in the field.
- Computer Literacy: Excellent computer skills
- Special Qualifications: Multi-Tasking, Time Management, Detail Orientation Planning and Organizing