Job Description
The role Technical Account Manager merges skills in account management and technical project management to ensure the success, retention, and growth of our client base. The Technical Account Manager will be the primary liaison between clients and internal teams, driving the implementation of digital marketing strategies while providing technical expertise and support.
Responsibilities:
Client Relationship Management:
Own a portfolio of existing client accounts, providing efficient client liaison and project management to deliver on client requirements.
Actively consult clients regarding Dengage products and services, assisting in creating digital strategies and advocating for their success.
Identify and close cross and upsell opportunities.
Project Management:
Manage projects from conceptual design through implementation, ensuring adherence to scope, budget, and timeline.
Develop comprehensive project plans merging customer requirements with company goals, coordinating various teams throughout all project phases.
Monitor project progress, make detailed reports on milestones and deliverables, and maintain correct project time frames and status reports.
Technical Support and Consultation:
Work closely with technical support and development teams to meet customer requests promptly.
Generate technical documents and provide clients with updates and training on new major releases of D.engage products.
RequirementsQualifications:
Minimum 3 years of experience (preferably in UK market)
Bachelor’s degree in Project Management, Computer Science, or related technical field.
Demonstrated understanding of Project Management processes, strategies, and methods.
Strong command of multi-channel and cross-device digital marketing journeys.
Ability to communicate technical information effectively to both technical and non-technical stakeholders.
Excellent problem-solving skills, with a proactive approach to addressing challenges.
Superb presentation and time management skills.
Strong commercial acumen
Native/Bilingual English speaker
BenefitsRemote working environment
Working as part of a global team
Flexible working hours
Competitive salary
Job Details
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Job Location
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Cairo Egypt
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Company Industry
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Other Business Support Services
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Company Type
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Unspecified
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Employment Type
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Unspecified
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Monthly Salary Range
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Unspecified
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Number of Vacancies
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Unspecified
