Egypt Global Client Services Director (REMOTE)

Position Overview:

As the Global Client Services Director (CSD), you will be instrumental in leading our client services operations worldwide. You will oversee a team responsible for delivering exceptional client experiences, managing key accounts, and driving customer success initiatives. This role requires a strategic leader with a deep understanding of SaaS platforms, digital marketing trends, and a passion for enhancing client satisfaction and retention.

Responsibilities:

Leadership and Strategy:

• Develop and execute the global client services strategy aligned with company goals and customer needs.
  
• Lead, mentor, and inspire a high-performing team of client services managers and specialists.
  
• Drive continuous improvement in service delivery processes to optimize client satisfaction and retention.
  
  

Client Relationship Management:

• Build and maintain strong, long-lasting client relationships with key stakeholders.
  
• Serve as the escalation point for critical client issues, ensuring prompt resolution and client satisfaction.
  
• Collaborate cross-functionally with sales, product development, and marketing teams to align client needs with company offerings.
  
  

• Define and implement operational metrics and KPIs to monitor and improve service delivery efficiency and effectiveness.
  
• Establish standards and best practices for client onboarding, support, and ongoing engagement.
  
• Conduct regular performance reviews and provide feedback to the team for professional development and growth.
  

 Customer Success and Expansion:

• Drive initiatives to expand revenue opportunities within existing client accounts through upselling and cross-selling.
  
• Champion customer success programs to ensure clients achieve their business goals and maximize the value of our solutions.
  
• Analyze client feedback and market trends to identify opportunities for product enhancement and innovation.
  

• Proven experience (10+ years) in a senior client services or account management role within the SaaS industry, preferably in digital marketing platforms.
  
• Demonstrated success in managing global client relationships and driving customer satisfaction and retention.
  
• Strong Technical Background
• Strong leadership skills with the ability to motivate and develop teams in a fast-paced startup environment.
  
• Should have upsell and cross-sell expertise.
• Excellent communication and interpersonal skills, with the ability to interact effectively with clients and internal stakeholders at all levels.
  
• Strategic thinker with a data-driven approach to decision-making and problem-solving.
  
• Bachelor’s degree in Business Administration, Marketing, or a related field; MBA or equivalent preferred.
  
• Proficiency in English
  

• This is a full-time position.
  
• Competitive salary 
  
• Remote jobs, however, sometimes require travelling based on business needs.
  
• Professional growth opportunities in an inclusive company culture.
  
• Opportunity to shape the future of digital marketing technology and drive global business impact.
  

Join us in revolutionising the digital marketing landscape. If you thrive in a challenging, collaborative environment and are passionate about delivering exceptional client experiences, we want to hear from you. Apply today to embark on a rewarding career journey with us!