Job Description
We are looking for a proactive and customer-focused Education Sales Representative to join our team at iSchool. This role involves directly communicating with parents via calls and chat to guide them through our online coding programs for K-12 students. The ideal candidate will provide detailed course information, address concerns, and assist parents in completing the enrollment process.
Key Responsibilities: - Handle Inbound & Outbound Calls: Speak with parents who have shown interest in our courses to provide information and answer questions.
- Live Chat Support: Assist parents through online chat, addressing inquiries and guiding them through enrollment.
- Consultative Selling: Understand parents' needs and recommend the best courses for their children.
- Follow-Ups: Regularly follow up with parents to support decision-making and ensure successful enrollments.
- CRM Management: Maintain accurate records of all interactions, inquiries, and conversions in our system.
- Customer Support & Retention: Build trust with parents, handle objections, and ensure high satisfaction.
- Achieve Enrollment Targets: Work towards meeting and exceeding sales goals.
