Role purpose:
The role purpose of the Digital Back Office Senior Specialist is to support Vodafone Egypt's business unit in achieving their Digital#1 strategy by overseeing digital back-office activities for cloud products. This role is essential for ensuring the seamless operation of cloud and marketplace services, with a focus on managing billing operations, customer invoicing, and related tasks.
Key accountabilities and decision ownership:
• Responsible for the back-office activities of Enterprise cloud products
• Cloud Billing Operations: Manage the customer billing operations in alignment with the customer experience team
• Coordinate, facilitate and follow up till invoicing the customer
• Validate correct billing: Liaise with the E2E team with every bill cycle to ensure correct billing of key customer accounts
• Billing mismatches reconciliation: align with revenue assurance team on the billing mismatches across the cloud solutions and ensure we plan the appropriate corrective actions to eliminate these mismatches
• Liaise with the reporting team to ensure that the business objects reports are accurate and updated with all new product launches and newly added features
Core competencies, knowledge and experience:
• Excellent communication, conflict resolution, and negotiation skills
• Customer-orientated and innovative approach to service design and delivery
• Result-oriented with a strong sense of vision
• Ability to grasp complex concepts and think strategically
• Evidence of exceptional time management abilities and problem-solving skills
• Ability to interact effectively, using good interpersonal skills
• Ability to work and contribute effectively to a team
• Commitment to own personal professional development
• Experience of assessing and/or evaluating individuals and projects
Must have technical qualifications:
• Excellent IT skills – Word Processing, Spreadsheets, Databases, Email and Web
• Understanding of revenue reporting needs and effective data & information management issues
• Relevant knowledge of cloud products and services
Must have professional qualifications:
• Professional in Excel
• aware of VF EG cloud product and services
• 2 years of experience of working with budgets and financial numbers