Providing Global IT integration, support and DevOps Lead with Kubernetes who can create, lead and deliver a production-ready solution that can host application from multiple client at private cloud which is a set of software products designed for accelerating the delivery of secure, reliable modern applications. It is a combination of a common platform, several key applications and a dashboard targeted at managing the core lifecycle of applications for all branches of Vodafone Companies around the world.
• System integration and implementation of DevOps Tools.
• Full responsibility of migration and upgrading to new releases.
• Service management.
• Prioritizing and managing several open cases at one time based on agreed Service Levels.
• System integration and implementation of Kubernetes, Docker and APIGEE
• Full responsibility of migration and upgrading to new releases
• Ensure that all incidents are solved within the agreed SLA
• Update the technical documentation and the team knowledge base
• Maintaining the availability of the applications and their hosted servers (on both UNIX and Windows platforms)
• Troubleshooting and fixing database related issues.
• Performing all possible technical troubleshooting steps to solve the incidents and service requests
• Utilizing the existing team applications and tools (knowledge base, Documentation database, Handbook) to solve the incidents
• Consulting with Vendor as appropriate
C3 Confidential
• Kubernetes
• Docker
• Jira, Confluence and Github
• Micro services architecture
• Nexus, SonarQube are highly preferable
• AWS is a Plus
• UNIX/Linux administration
• Technical knowledge in IT infrastructure technologies (DNS, Proxy) and connectivity techniques
• Software or Web development skills are plus.
• Remedy background is a plus
• ITIL Foundation certification is a plus.
• Update the technical documentation and the team knowledge base.
• Ensure that service availability meet the business premium support.
• Ensure that the technical solution and root cause are clear and logic
• Prioritizing and managing several open cases at one time based on agreed Service Levels.
• Ensure that all incidents are solved within the agreed SLA
• Achieving 95% of tasks on time
• Utilization per person (AUPR) to be 100% against workload
• Quality level of delivering the tasks maintained at 90%
• Innovating tool/Process to support the team or save team time per each quarter
• Build Team’s KDB
• 360 Feedback (Team/Customers/Management)
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