Job Description
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Responding to client support requests.
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Contacting clients to find out the nature of the problem.
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Traveling to the client’s location or connecting via remote link.
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Troubleshooting hardware and software issues.
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Installing and maintaining hardware and computer peripherals.
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Installing and upgrading operating systems and computer software.
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Troubleshooting networking and connection issues.
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Advising on software or hardware upgrades.
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Providing basic training on computer operation and management.
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Completing job reports and ordering supplies.
Requirements- Bachelor’s degree in Computer Science or Information Technology.
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Proven work experience as Desktop Support Engineer or Support Technician.
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Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
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Knowledge of popular operating systems, software applications, and remote connection systems.
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Ability to solve complex hardware and software issues.
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Ability to travel and work after hours when necessary.
- Excellent interpersonal skills.
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Good written and verbal communication skills.
Location:
Site Address 1: Plot: 52 Cairo plant 4th, Industrial Zone - 6 October City - Egypt
6TH OCTOBER CITY - CAIRO, 12566, Egypt
Site Address 2: Polaris International Industrial Parks, Area 1 Industrial Developers Zone, Northern Expansion, - October 6 City, # Giza, Egypt
