Job Description
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Responding to client support requests.
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Contacting clients to find out the nature of the problem.
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Traveling to the client’s location or connecting via remote link.
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Troubleshooting hardware and software issues.
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Installing and maintaining hardware and computer peripherals.
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Installing and upgrading operating systems and computer software.
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Troubleshooting networking and connection issues.
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Advising on software or hardware upgrades.
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Providing basic training on computer operation and management.
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Completing job reports and ordering supplies.
Requirements
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Bachelor’s degree in Computer Science or Information Technology.
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Proven work experience as Desktop Support Engineer or Support Technician.
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Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
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Knowledge of popular operating systems, software applications, and remote connection systems.
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Ability to solve complex hardware and software issues.
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Ability to travel and work after hours when necessary.
- Excellent interpersonal skills.
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Good written and verbal communication skills.
Location:
Plot 21, Road 1-5, Polaris International Industrial Parks Area (1), Industrial Developers Zone Northern Expansion, October 6 City, 6TH OCTOBER CITY - CAIRO, 12581, Egypt
Job Details
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Job Location
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Cairo Egypt
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Company Industry
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Other Business Support Services
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Company Type
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Unspecified
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Employment Type
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Unspecified
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Monthly Salary Range
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Unspecified
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Number of Vacancies
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Unspecified