Decorative Technical Sales Support Manager

SUMMARY OF THE ROLE

In this role you will manage the technical service function by supporting the decorative sales team, providing technical advice internally and externally, conducting field inspections, and supervising painting progress to ensure the right product and correct usage of the finished coating in order to achieve the performance as claimed in technical data sheets and as per the Jotun technical specification.
This position is reporting to our Projects Sales Manager and based in our Jotun office building in Cairo.

Responsibilities:

• Manage and lead the technical service function by coaching, monitoring, and supervising the daily activities of technical service and/or other internal and external stakeholders to ensure the achievement of objectives.

  
  

• Maintain high-quality finishing by conducting on-site testing and issuing non-conformance at the site when necessary in order to ensure the application is according to Jotun Technical Specification.

  
  

• Liaise closely with Sales by coordinating upcoming projects, manpower planning, customer requirements, product deliveries, and other matters to ensure the availability of resources in order to meet project deadlines.

  
  

• Work closely with direct manager, sales personnel, and other internal departments (e.g., CSD, QC, Production, Warehouse, Finance, etc.) by coordinating product deliveries, project issues, and customers’ requirements for technical services in order to meet customers’ demand.

  
  

• Provide timely and quality technical service to customers and projects, as and when required to ensure painting works are carried out in accordance with Jotun specifications, all the while attending to all relevant HSEQ regulations.

  
  

• Provide professional technical advice, troubleshooting, and report writing as a record to customers pertaining to complaints, usage, application, and performance of Jotun’s products.

  
  

WHAT WE ARE LOOKING FOR AND WHAT WE OFFER

What We Look For:

• Bachelor’s degree in Engineering or any related field
• 3 to 5 years of technical sales support experience
• Mininum 3 years of experience managing a team
• Proficient in Microsoft Office tools
• Fluent in English and Arabic

Personal Qualities We Look For:

• Provides team with a clear sense of direction, inspires and coordinates others and keeps them focused on objectives
• Quickly understands and analyzes complex issues and problems; comes up with sound and rational judgments

• Acts on own initiative, makes things happen and accepts responsibility for the results

  
  
• Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively
• Adheres to company rules and procedures; executes plans with commitment and determination; achieves high quality results
• Co-operates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals

What We Offer:

• Competitive compensation and benefits.​
• Continuous learning opportunities and training activities through on-the-job training and our in-house learning Jotun Academy.​
• Career development opportunities across multiple disciplines and geographies.​
• Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores.​
• A supportive and inclusive company culture where you can be your authentic self.​
• A focus on having fun together through team buildings and social activities.

POSITION INFORMATION

Company:

El-Mohandes Jotun S.A.E.

Contract Type:

Regular

Time Type:

Full time

CLOSING DATE (dd.mm.yyyy):

01.03.2025

WHO WE ARE

Jotun’s story in the MEIA region (Middle East, India and Africa) began in 1962, and has grown to include 18 legal entities committed to achieving success and growth of the Jotun Group. Throughout our history, we have focused on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness.El-Mohandes Jotun S.A.E., established in 1983, is one of the key markets within the MEIA region. With 2 production facilities, 3 warehouses and more than 350 employees, we aim to further strengthen Jotun’s position in Egypt through ambitious market growth plans that focus on innovation, efficiency and profitability.

Visit our Career Page to know more about life at Jotun.

Jotun’s company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.

If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.  

If you think that this role is what you could be doing next, apply now!