About Us
Udacity is on a mission of forging futures in tech through radical talent transformation in digital technologies. We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our rapidly growing global organization is revolutionizing how the enterprise market bridges the talent shortage and skills gaps during their digital transformation journey.
As a Deal Desk Analyst/Sr. Deal Desk Analyst, you will be the business liaison between the sales team and Legal, Custom Content, Customer Success and Finance teams to expedite sales proposals and internal approvals.
You understand revenue recognition rules and have demonstrated the ability to find creative, data-driven decisions. You love to take on projects whilst figuring out ways we can operationally improve as a business and never losing sight of the long-term strategy and goals. Creating partnerships within the company to help serve sales will be essential to success in this role.
What you'll do:
● Serve as the point of contact and subject matter expert on quote/OF creation and questions, invoicing/PO requirements on direct deal constructs, special pricing, operations, approval policies, commercial terms, and troubleshooting of deal issues and sales escalations
● Partner with Sales to ensure opportunities are properly created and tracked in Ironclad
● Help drive projects and initiatives focused on improving productivity and simplifying processes throughout the contract cycle
● Ensure contract processes and requirements are met, collect all required approvals and signatures.
● Assist in responding to RFPs
● Collaborate with internal stakeholders (e.g. Sales, Legal, Accounting, Finance, Product, etc.) to resolve deal-related issues
● Serve as a trusted advisor to the sales team on deal-related matters
● Contribute to efficient onboarding of new AEs in a fast-moving environment
What you'll need:
● 3 or more years experience in a similar Deal Desk, Sales Operations or Contract Operations/Management role
● Strong document editing and systems skills
● Excellent communication (written and verbal)
● A high level of comfort with the ambiguity associated with a fast-moving business, international environment, and compliance with standards and internal processes
● Strong organizational skills with the ability to multitask and prioritize well
● Ability to keep up with frequent changes to products, policies, procedures, and people
● Ability to work independently and demonstrate good judgment in a fast-paced environment
● Self-motivation and an eye towards continuous learning and improvement
● Ability to work with remote teams
● Proficient in using Salesforce.com
● Experience with Configure, Price and Quote (CPQ) tools.
● Experience picking up new technology and processes and ensuring the broader team is enabled
● Bachelor's degree in Business or Finance preferred, or equivalent experience
Benefits:
Experience a rewarding work environment with Udacity's perks and benefits!
What We Do
Forging futures in tech is our vision. Udacity is where lifelong learners come to learn the skills they need, to land the jobs they want, and to build the lives they deserve.
Don’t stop there! Please keep reading...
You’ve probably heard the following statistic: Most male applicants only meet 60% of the qualifications, while women and other marginalized candidates only apply if they meet 100% of the qualifications. If you think you have what it takes but don’t meet every single point in the job description, please apply!
We believe that historically, many processes disproportionately hurt the most marginalized communities in society- including people of color, working-class backgrounds, women and LGBTQ people. Centering these communities at our core is pivotal for any successful organization and a value we uphold steadfastly. Therefore, Udacity strongly encourages applications from all communities and backgrounds.
Udacity is proud to be an Equal Employment Opportunity employer. Please read our blog post for “6 Reasons Why Diversity, Equity, and Inclusion in the Workplace Exists”
Last, but certainly not least…
Udacity is committed to creating economic empowerment and a more diverse and equitable world. We believe that the unique contributions of all Udacians is the driver of our success. To ensure that our products and culture continue to incorporate everyone’s perspectives and experience we never discriminate on the basis of race, color, religion, sex, gender, gender identity or expression, sexual orientation, marital status, national origin, ancestry, disability, medical condition (including genetic information), age, veteran status or military status, or any other basis protected by federal, state or local laws.
As part of our ongoing work to build more diverse teams at Udacity, when applying, you will be asked to complete a voluntary self-identification survey. This survey is anonymous, we are unable to connect your application with your survey responses. Please complete this voluntary survey as we utilize the data for diversity measures in terms of gender and ethnic background in both our candidates and our Udacians. We consider this data seriously and appreciate your willingness to complete this step in the process, if you choose to do so.
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