Job Description
Inventory and Inspection
Upon receipt of the new hardware for installation:
- Inspect the packing for signs of possible shipping damage.
- Inspect the carton components against the packing list for missing equipment.
- Visually inspect for physical damage after unpacking.
Installation and Physical Planning.
- Conduct basic installation of technical solutions following predefined procedures and tasks in everyday activities
- Ability to lift to 30 lbs. when necessary
- Plan the physical layout of the equipment using the physical planning manuals.
- Review floor-loading requirements.
- Ensure that equipment power requirements and specified receptacles will be available.
- Survey the installation site for specific requirements for moving the equipment from the delivery platform to the installation area.
- Ensure that all parts and bills of material are on hand to accomplish conversions and feature changes to presently installed equipment
- Ensure that the required power outlets have been installed.
Maintenance of VAS Supplied Equipment.
- Corrective maintenance, upon customers calls for any required service of any piece of equipment currently under maintenance agreement or warranty of VAS.
- Preventive maintenance, carry out routine maintenance on all the equipment currently under maintenance agreement or warranty. Check error logs, and action accordingly.
- Perform troubleshooting, parts replacement, system upgrades and deployments
- Escalate technical issues to more senior level technical specialist and supports more senior level technical specialists in complex deployments
- Responsible to be on call at select times, work OT hours and have a reliable automobile to arrive at customer locations.
- Understanding of the importance of having a sense of urgency, communicating effectively and having a keen attention to detail
Engineering Changes and Upgrades
- Installation / implementation of all upcoming engineering changes in the installed equipment.
- Upgrade of machine microcode.
- Any required hardware upgrade by customer.
- Code upgrade and configuration changes
Perform part replacements as directed by the technical support Center. This includes the timely and accurate submission of all associated documentation, part return within 24 hours of the event
Preferred Candidate
Degree
Bachelor's degree / higher diploma
