CX Trainer

Founded by Michael Lahyani in 2005 as a magazine (Al Bab World), Property Finder today is a single technology platform and brand across multiple countries in the MENA region. We offer the most advanced tools and best-in-class user experience for homeseekers, real estate brokers, and developers. Property Finder's most recent valuation secures our status among the Middle East's emerging unicorns, affirming a growth-oriented identity. 

Over the years, we've expanded our operations to Bahrain, Egypt, Qatar, Saudi Arabia, and secured a strategic shareholding in Hepsiemlak, the leading property portal in Turkey. With over 600+ dedicated people in 6 regional offices, we facilitate more than 14 million monthly visits across our platforms, solidifying our position as a regional powerhouse in the proptech space. 

As the pioneering portal for homeseekers in the region,  we are on a mission to motivate and inspire people to live the life they deserve.

Learning Experience - Customer Experience Trainer                 

Year Founded

2007

Headquarters

Dubai, United Arab Emirates

Website

www.propertyfinder.ae

Social Media

Twitter

Facebook

Instagram

Linkedin

Glassdoor

Company Profile

Property Finder today is the leading property portal in the Middle East, North Africa and Turkey (MENAT) region.  The platform offers a host of products and services tailored to make the home search process transparent for millions who visit the portal while creating value for the partners who advertise on the platform.

 

Over the years, we've expanded our operations to Qatar, Bahrain, Saudi Arabia, Turkey, and Egypt, solidifying our position as a regional powerhouse in the proptech space. With over 500+ dedicated people in 6 regional offices, we facilitate more than 7 million monthly visits across our platforms. We have become the go-to destination for consumers in search of their next home.

Our promise to talent

We encourage our people, called creators, to move fast, to be bold and offer them countless ways to make an impact in a fast-growing and talent-centric organisation. 

Our goal is to ensure that our people find their time at Property Finder a rewarding experience where the company’s growth also means personal growth.

Overall it is a place for you to be your best self. 

Core Solutions

For consumers, we offer services and tools like SuperAgent, which uses AI to identify top real estate agents, and DataGuru, providing valuable property-related data. Mortgage Finder is dedicated to ensuring that home seekers get the best mortgage advice and that their interests are protected at all times.

Zingat.com, a Property Finder Group partner, focuses exclusively on the Turkish real estate sector.

On the B2B front, Property Finder provides PF Expert, offering market insights and tools for partners to enhance their portal performance. 

PropSpace is a comprehensive real estate software, catering to real estate brokers and property management companies. 

Data Finder delivers precise UAE real estate data and analytics.

Lastly, our Online Masterclass offers flexible training and courses to help agents to excel in the digital world. 

Our suite of services aims to facilitate transparent and informed property searches while assisting real estate professionals and businesses in optimising their operations.

Benefits

• Comprehensive medical coverage for you and your dependents
• Annual flight allowance
• Extended maternity and paternity leave
• Extensive Learning & Development Courses
• Golden visa for eligible employees
• Employee discounts across the region

 

The Position

Position Title

Learning Experience - Customer Experience Trainer

Reports To

Head of Learning Experience

Position Summary

The Customer Experience Trainer is responsible for designing, developing, and delivering comprehensive training programs aimed at enhancing the skills and knowledge of customer experience representatives. This role is pivotal in ensuring that all customer-facing employees possess the necessary competencies to provide exceptional service and foster positive customer interactions. The Customer Experience Trainer will collaborate closely with CX departmental leaders to identify training needs, create tailored training materials, and implement effective training solutions.

Key Responsibilities

Training Program Development:

• Design and develop engaging training programs, including new hire onboarding, ongoing skill enhancement, and specialized customer experience training modules.

• Create training materials such as manuals, e-learning modules, videos, and interactive activities that align with company standards and objectives.

Training Delivery:

• Conduct training sessions for new and existing customer experience representatives through various formats, including in-person workshops, virtual sessions, and self-paced learning.

• Utilize a variety of instructional techniques to maintain participant engagement and ensure effective learning outcomes.

Assessment and Evaluation:

• Develop and administer assessments to measure the effectiveness of training programs and participants' progress.

• Analyze training feedback and performance data to continuously improve training content and delivery methods.

Continuous Improvement:

• Stay current with industry trends, best practices, and emerging technologies in customer service and training.

• Recommend and implement innovative training solutions to address identified gaps and improve overall customer experience performance.

Collaboration and Communication:

• Work closely with department managers and team leaders to identify training needs and tailor programs accordingly.

• Provide regular updates on training progress and outcomes to senior management and other stakeholders.

Support and Mentorship:

• Act as a mentor and coach for customer experience representatives, providing guidance and support to help them achieve their performance goals.

• Foster a positive learning environment that encourages professional growth and development.

The Person

Desired Qualifications

•  
• Bachelor’s degree in Business, Education, Human Resources, or 3 years in-role experience
• Proven experience in a training role, preferably within a customer experience or call center environment.
• Exceptional presentation and communication skills.
• Strong understanding of adult learning principles and instructional design techniques.
• Proficiency with e-learning platforms and training software.
• Excellent organizational and project management abilities.
• Strong analytical skills with the ability to assess training needs and evaluate program effectiveness

Other Capabilities

• None

Property Finder Core

Core competencies

• We work as one
• We cultivate creativity and innovation
• We make an impact
• We are customer centric
• We strive for business excellence
• Passion for delivering outstanding customer experiences.
• Ability to inspire and motivate others.
• High level of empathy and emotional intelligence.
• Adaptability and flexibility in a fast-paced environment.
• Commitment to continuous improvement and professional development

Property Finder Principles

• Move fast and make things happen
• Data beats opinions
• Don’t confuse motion with progress
• Failure is success if we learn from it
• People over pixels

Our promise to talent

We encourage our people, called creators, to move fast, to be bold and offer them countless ways to make an impact in a fast-growing and talent-centric organisation. 

Our goal is to ensure that our people find their time at Property Finder a rewarding experience where the company’s growth also means personal growth.

Overall it is a place for you to be your best self. 

Property Finder Principles

• Move fast and make things happen
• Data beats opinions
• Don’t confuse motion with progress
• Failure is success if we learn from it
• People over pixels

Find us at:

Twitter

Facebook

Instagram

Linkedin

Glassdoor