Customer Support Representative

Ready to be part of one of the Market Leaders in Egypt? Apply now!

Raya Auto; one of Raya’s subsidiaries is hiring a Customer Support Representative

What will you do?

•      Manage customer interactions, ensuring effective and efficient handling of both inbound and outbound calls to ensure seamless and positive service experience.
•      Respond promptly to customer concerns, ensuring a positive resolution that maintains trust and satisfaction.
•      Collect, update, and organize comprehensive customer information to ensure accurate and current records.
•      Ensure data integrity and security within the CRM system to maintain accurate records and confidentiality of all customer information.
•      Handle customer communications across email, phone, SMS, and social media, ensuring timely and consistent follow-ups to meet service standards.

What will you need?

•     Bachelor’s degree in any relevant field.
•     0 -1 year of experience in customer service or a similar role
•     Familiarity with CRM systems is an advantage
•     Proficiency in Microsoft office Suite

What is unique about Raya?

•       Are you an eager learner? Raya believes in its employees, so we aim to continuously provide learning & development plans for all of our employees to ensure their personal and career development.
•      Are you looking for career progression? Raya is an entity where you can grow whether horizontally or vertically as we offer internal transfer opportunities.
•       Are you looking for a rewarding environment? Raya's top achievers are awarded annually with an international 5 days trip.
•       Are you looking for an opportunity to give back to the community? Raya encourages their employees to give back to the community through different ongoing CSR programs and initiatives.
•       Are you a foodie? Exclusive discounts for Raya employees at Raya’s Restaurants (Ovio, Jones The Grocer, The Lebanese Bakery, and Loris).