Customer Support (Native English Speakers)

iSchool, a premier e-learning platform dedicated to teaching coding and artificial intelligence to students aged 6 to 18, is looking for enthusiastic Customer Support representatives who are native English speakers. In this role, you will be essential in providing top-tier assistance to our students, parents, and educators. Your primary responsibilities will involve addressing customer inquiries, troubleshooting technical challenges, offering guidance on our programs, and ensuring a seamless customer experience. Join us in our mission to inspire young minds through innovative learning.

• Respond promptly to customer inquiries through various channels, including email, phone, and live chat.
• Troubleshoot and resolve technical issues related to our e-learning platform.
• Assist customers with onboarding, registration, and course selection processes.
• Provide clear product information and guidance based on individual customer needs.
• Collaborate with cross-functional teams to improve user experience and support processes.
• Document and maintain accurate records of customer interactions and escalate issues as required.