Customer Support Agent ( Fluent English speaker )

iSchool, a leading e-learning company specializing in coding and artificial intelligence education for students aged 6 to 18, is seeking a passionate and skilled Customer Support Agent to join our dynamic team. In this role, you will be responsible for providing outstanding support to our students, parents, and educators. You will assist with inquiries, troubleshoot issues, and ensure that our users have a smooth and enjoyable experience with our e-learning platform. If you have a knack for problem-solving and a passion for education, we would love to hear from you!

• Provide responsive customer support via phone, email, and chat.
• Troubleshoot user issues and resolve technical problems related to our platform.
• Assist customers with registration, course selection, and payment inquiries.
• Educate customers on product features and best practices for using our platform.
• Document customer interactions and maintain accurate records in our CRM system.
• Collaborate with the product and technical teams to relay customer feedback and improve user experience.