Customer Support Agent

Founded in 2018, MaxAB is a rapidly growing food and grocery B2B e-commerce and distribution platform that serves a network of traditional retailers (mom-and-pop stores) across the MENA region. Using proprietary technology, MaxAB offers a transformative pull-driven supply chain and a tech-product that empowers both traditional retailers and suppliers. MaxAB offers traditional retailers the simplicity of dealing with one supplier, transparent pricing, on-demand delivery, and a range of value-added and embedded finance solutions. Suppliers benefit from MaxAB’s end-to-end supply chain solutions and business intelligence tools that allow them to accurately predict, monitor, and control the impact of their strategies in real time.

Our MaxAB talent are dedicated to uphold the MaxAB culture and values all while continuing to grow and improve services for our clients. They are innovating new ways to help improve the quality of life of the Egyptian retailer and soon to other retailers globally.

If you are passionate about working hard to make an impact and innovate new solutions, MaxAB is looking for top talent.

Job Summary:

We are seeking a Customer Support Agent to join our Fintech department and provide top-tier assistance to our customers. In this role, you will handle inquiries, resolve issues, and offer guidance on financial technology products and services. You will play a key role in ensuring customer satisfaction by delivering prompt, accurate, and professional support through various communication channels, including phone, email, and chat.

Responsibilities:

• Handle customer inquiries via phone, email, and chat, providing information on fintech products and services.
• Guide customers through account setup, product features, and service usage.
• Conduct outbound calls to promote fintech solutions, upsell services, and generate leads.
• Follow up with potential and existing customers to enhance engagement and retention.
• Maintain detailed records of customer interactions, inquiries, and sales activities.
• Escalate complex issues to relevant departments while ensuring timely resolution.
• Stay updated on fintech industry trends, product updates, and compliance regulations.
• Work closely with internal teams to improve customer experience and sales performance.
• Identify customer needs and provide tailored solutions to maximize satisfaction and conversions.

Qualifications:

• 1–3 years of experience in customer support, tele-sales, or a related field.
• Strong communication and interpersonal skills.
• Basic knowledge of fintech products and digital payment solutions is a plus.
• Ability to handle customer inquiries professionally and efficiently.
• Proactive, target-driven, and customer-focused mindset.
• Proficiency in Microsoft Office and CRM systems is an advantage.
• Ability to work in a fast-paced environment and adapt to changing needs.