Customer Success Specialist!

UNLOCK is hiring immediately for a "Customer Success Specialist"!
UNLOCK is an exciting AI Tech startup that is revolutionizing the way companies find & work with services agencies.
Job Responsibilities:

• You will be responsible for enhancing the entire client journey with UNLOCK.
• Create all the needed reports capturing client matches & clients conversion data on a monthly basis, as well as clients feedback and providers feedback.
• Capture providers’ & clients’ insights & actively recommend ways to improve the service providers and clients experience, process or technical product according to those insights.
• You will work very closely with our leadership team and our technology teams to capture insights that can help us continuously evolve our technology to meet customers’ needs.
• Own & enhance the UNLOCK Onboarding process for service providers, providing an excellent end to end experience for service providers once they join UNLOCK.
  - The job scope will evolve according to the business needs and priorities over time.

Job Requirements:

• 1-3 Years of Experience as a Customer Success Specialist or relevant experience (Business Development, Sales, etc...).
• High level of communication and collaboration skills.
• Strong technical skills or ability to quickly learn technical concepts.
• Experience managing, consulting and negotiating with Enterprise customers.
• Time Management Skills.
• Fluency in English.

Benefits:

• Hybrid working model; 3 days from the office. The rest are from home with Fridays and Saturdays OFF.
• Social Insurance
• Medical Insurance
• Mobile
• Mobile Line
• Exciting Package
• Flexible working hours

You can find out more about UNLOCK: Website: https://www.unlockassist.com
                                                                      LinkedIn: lhttps://www.linkedin.com/company/unlockprofessionals/