Customer Success Specialist

UNLOCK is hiring now for a "Customer Success Specialist"!
UNLOCK is an exciting AI Tech startup that is revolutionizing the way companies find & work with services agencies.
Job Responsibilities:

• Ensure that all serious & relevant clients find the services they need & convert with a service provider through UNLOCK.
• Own & enhance the UNLOCK experience for all clients who come to UNLOCK searching for services.
• Give all clients an initial welcome call to explain the process & understand their service requirements / brief.
• Vet all clients to ensure the services they require are relevant to UNLOCK, that they are seriously looking to work with a services agency and that they have a suitable budget.
• Match clients with the most suitable service providers - this includes contacting providers, checking providers listings on UNLOCK and / or doing independent research directly to check for suitability prior to making the match.
• Build an ongoing relationship with all clients to ensure UNLOCK is their first choice whenever they are looking for business services in the future.
• Seek feedback and maintain and accurately update all clients’ feedback on a daily basis.
  - The job scope will evolve according to the business needs and priorities over time.

Job Requirements:

• 1-3 Years of Experience as a Customer Success Specialist or relevant experience (Business Development, etc...).
• High level of collaboration skills.
• Experience with customer success or account management.
• Understanding of professional services.
• Excellent written, communication, and presentation skills.
• Fluency in English.

Benefits:

• Hybrid working model; 3 days from the office. The rest are from home with Fridays and Saturdays OFF.
• Social Insurance
• Medical Insurance
• Mobile
• Mobile Line
• Exciting Package
• Flexible working hours

You can find out more about UNLOCK:
Website: https://www.unlockassist.com  LinkedIn: lhttps://www.linkedin.com/company/unlockprofessionals/