Customer Success Manager – Focused on Data Science - 218456
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Our Company
At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.
Customer Success Manager – Focused on Data Science
Full Time
Cairo, Cairo Governorate, Egypt
What You’ll Do
In this role you will, own the account strategy for engagement, adoption and success planning through driving advanced analytics and AI.
• Manage and curate existing customer relationships leveraging strong executive relationships to drive business growth, customer value, satisfaction, and retention within the assigned accounts.
• Drive the usage of in-database functions, implementation of AI use cases, educate customer on AI capabilities and conduct POCs to drive business value and ROI.
• Drive business value through data monetization; driving relevant use cases in multiple industries.
• Demonstrate ability to understand the customers’ needs, develop, and establish new business relationships and provide thought leadership to influence and build trust at different customer levels including senior/executive management, IT decision makers all leading to increased customer satisfaction & further expansion opportunities.
• You will have one or more assigned accounts where you will lead the development of a relevant and actionable customer success plan, and partner internally to ensure successful delivery of related services and support functions.
• Inspire confidence and drive utilization of Teradata software and services through education and strategy sessions to ensure the customer is successful in their adoption of Teradata technology.
• Provide customer education on how to use Teradata solutions to solve their most demanding business challenges.
• Trusted advisor to the client and facilitator of additional Teradata SMEs and functions.
• Increase feature adoption of Teradata software by positioning new features to enhance current and new analytical applications, delivering additional customer outcomes.
• Continuously engagement with the customer, ensuring any business churn risks are identified as early as possible and devise action plans to prevent and/or overcome.
• Promotes new thinking and that enables continuous development and improvement of how we do business
Who You’ll Work With
MEA Sales Team to meet our customers’ business challenges through the use of data and analytics at scale. You will work with many of our customers, who rank among the best and largest in their industry, including leading Financial Institutions, Manufacturing, Telco, Retail, Travel & Transport and Major Government entities.
What Makes You a Qualified Candidate
• BA, BS, MBA, or MS in business Data Science, technical or professional discipline or equivalent work experience.
• Customer facing and business driven mindset.
• 10+ years overall experience, including 5 years in Data Science.
• Possess a keen interest in and understanding of developments in data and analytic technologies.
• Experience in industries on how use cases are applied and show ROI to customers.
• Excellent presentation skills, presenting output to customer in a business-friendly manner.
• Experience in promoting analytic solutions for large enterprises in either a pre-sales or customer success role
• A clear, confident, and persuasive communicator who can craft, summarize and deliver messaging for various groups of users, influencers and stakeholders.
• Demonstrate ability to understand customer’s needs and provide thought leadership to influence and build trust at different levels.
• Possess the ability to multi-task and manage competing priorities across multiple customers.
• Strong analytical and problem-solving skills and an ability to manage complexity in a frequently changing environment.
• Demonstrate excellent organizational and people skills.
• English language skills.
What You’ll Bring
You should be a results-oriented strategic thinker with a proven track record of long-range planning. A self-starter, who is creative and driven and has strong communication and presentation skills. You possess the ability to lead, advise and advocate for customers, the internal team and previous experience selling data and analytic solutions is desirable. You are successful in collaborating across a matrixed environment and should be innovative and skilled at seizing opportunities and transforming strategy into results.
We encourage flexible working that will allow you to work from the Teradata office, customer site and working remotely from your home office , subject to the business needs.
Why We Think You’ll Love Teradata We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.
Why We Think You’ll Love Teradata We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.
