Customer Success Manager

Travel obsessed? Big tech fan? Hey, you’re in good company. If you want to be part of the industry that makes the world go round, then look no further. 

Travelport is the brains behind lots of your travel bookings- plane, car or hotel. Our technology is used to book that magical holiday, infamous bachelorette party or long overdue school reunion. While we can’t solve mosquito bites or lost luggage, we can simplify a lot of the technical parts of travel, and we’re looking for the best thinkers to help us do it.

We’re hiring right now for a Customer Success Manager (CSM)! Search for #Travelport on LinkedIn and hear from our amazing team.

How you’ll make an impact: The CSM works alongside the account management teams by ensuring the implementation and most efficient use of Travelport technology, products and services through valuable account support.   They ensure that customers are able to onboard with Travelport successfully and realise the segments contracted. The CSM engages with the customers’ organisation as required, as well as with internal departments, to provide ongoing value to our customers and building their (and our) success stories. 

The CSM maintains and maximises revenues by providing technical and functional consultancy and support, typically in product and optimisation scenarios.   

The role is crucial in maintaining competitive advantage and differentiating Travelport through the support provided.

Your role in action:

• Be the primary point of contact with any assigned customer(s) for all operational/product functionality-related matters. Responsible for the functional and technical relationship be-it in existing or new business portfolios, working closely with commercial account managers (AM) and/or business development managers (BDM). 
• Promote the adoption and support the use of the MyTravelport digital platform with customers. Assess customer operations on a regular basis to determine efficiency gains and opportunities through product integration or provision of training from end-to-end. Develop and maintain deep-rooted relationships with assigned customers, incl. senior levels of management within the customer's organization.
• Develop a strong product knowledge to effectively promote, sell, demo and onboard Travelport products and services by encouraging greater adoption. Ensure customers receive value quickly by managing product implementation and onboarding effectively. Assess customer operations on a regular basis to determine and provide product needs from end-to-end 
• Undertake product testing and product validation, as required.
• Provide customer advocacy by feeding back input based on customer requirements and needs through engagement with the Product teams, incl. contributing to the prioritization and tracking progress. Effectively promote and sell Travelport products and services to the customer(s).
• Responsible for customer onsite visits to discuss operations/product and business flow. Responsible for advising customers on issues related to new product awareness/new vendors/new features/; where the CSM holds the primary relationship.
• Input into the RFP response process from a functional perspective. Represent Travelport at corporate events, trade shows and sales meetings, independently or with colleagues. Maintain current industry knowledge and knowledge of Travelport's products and services 
   

Could this be you?

• Are always ready to give it your all and deliver high quality work
• Are excited to use your creativity and innovative thinking to try new things
• Take responsibility and own your work 
• Are courageous and ambitious to challenge what’s been done before

Discover why our teams love working here: Our diversity connects us. We’re advancing inclusion with Travelport ID by celebrating our diverse workforce and creating a space that allows our team members to feel fully engaged within their working environments. Travelport ID’s global internal champions work together to create a space for an on-going sounding board that provides feedback regarding strategic diversity objectives within the organization to help create a more inclusive work environment.

Where do we start? Our benefits package includes: 

Enjoy the flexibility of a hybrid work environment that promotes work-life balance, medical and life insurance, a competitive salary and benefits package that recognizes and rewards your contributions. We foster a culture of continuous learning and development, encouraging employees to grow their skills and advance their careers.

Search for #lifeattravelport & #travelportGDL for our employee stories on LinkedIn!

Your journey at Travelport starts here.

Our application process is quick, easy, and hassle-free — apply in just a few minutes!

We are an equal opportunities employer and will consider all qualified applicants purely on their skills and abilities. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if needed.