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Customer Solution Engineer
locationsCairo time typeTemps plein posted onOffre publiée il y a 15 jours job requisition idR0639917
CSE Engineer (Solution) MP :
A CSE Engineer, Solution provides technical expertise on the optimal KONE product for the customer. He/she understands how customer needs are translated into product-specific requirements and is accountable for coordination of all engineering work until the project is handed over to maintenance. Takes part in non-standard solutions, tendering with expertise on KONE products like Elevators, Escalators and Autowalks, machine-room-less elevators, high rises,
He/she provides technical expertise support to the FL CSE, field operation and sales team in Delivery process to handle order management and successfully implement KONE products and service solutions, that meet customer’s contract specification by cost and leads time effective way, while ensuring compliance to codes and standards.This role description applies to CSE Engineer, Solution - MP in KMTA CSE Functional Services.
Responsibilities and key tasks
Collaboration with sales:
Responsible for finding the optimal KONE product to meet the customer’s needs for non-standard with Special Engineering requirements. Selects the correct product platform on which to make the offer and ensure the offer is Competitive.
Product planning – Costing:
Involves Supply Line, installation, maintenance, and project management to understand both the materials and the service cost of the product when needed. Responsible for correct product costings in non-standard cases, both for corporate and local Materials
Product planning – Specs:
Accountable for detailed, custom product plans for non-standard cases (collaborates with the SL Engineering team when needed) Creates product specifications for corporate materials and local materials. Performs initial and revised non-standard energy calculations. Performs simple traffic analyses. When accountable for the overall engineering of the project: Accountable for technical site surveys Accountable for the technical content of the order between MS 0b and MS 2z
Product planning – Availability and lead times
Coordinates product lead times from Supply Line and local sourcing
Product planning – Installability
Ensures that the proposed product can be installed Ensures that the cost and work effort impact of installation is part of product plans, especially in non-standard installation situations
Product planning – Maintainability
Ensures that the planned proposed product fulfils the customer’s product lifecycle needs Identifies possible deviations to standard maintenance methods and ensures that resolutions are found
Product planning – Compliance
Ensures that the proposed product fulfils local codes, regulations and safety requirements Ensures alignment with environmental regulations Ensures that the planned product complies with KONE’s Engineering Policy
Key tasks in the KONE Customer process
Provides content for pre-booking reviews (technical product, costs, lead times, risks, and verification of technical content in contracts) Executes activities for holistic product planning
Key tasks in the KONE Delivery process ·
Accountable for creation of layouts · Analyses change requirements, and makes proposals on new product design · Provides needed details to the CSE Specialist on ordering materials and completing the documentation process · Provides product-related information to the Project Manager, Installation Supervisor and Maintenance Supervisor CSE Product Engineer’s role in the KONE SEB process · Shares knowledge with maintenance as needed General responsibilities · Participates in product and new service release information-sharing sessions · Provides technical trainings to Sales, Installation and Maintenance as per Front Line needs · Offers input to the product offering management about customization, standardization and interface requirements for the portfolio
Requirement for the role
Bachelor’s degree in Mechanical, Electrical and Civil Engineering Candidate with minimum 1 to 2 years of experience in AutoCAD Proficient with MS Office Word, Excel and PowerPoint. Excellent communication and influencing skills in English, French language as an asset Knowledge in BIM will be an asset. Excellent collaboration skills and capability to teamwork with people from different cultural backgrounds Capability for analytical thinking and focus on details - distinguishes between important information and irrelevant or minor details. Ability to work with global colleagues considering different time zones, language competences and differences in working culture. Excellent technical understanding of elevator, escalator and Advanced People Flow solutions that meet the customer expectations is considered a plus.
Chez KONE, nous nous attachons à créer une culture de travail innovante et collaborative, dans laquelle nous valorisons la contribution de chaque individu. L’engagement de chacun de nos salariés est au cœur de notre démarche collaborative et nous encourageons la participation de chacun ainsi que le partage d’informations et d’idées. Nous nous engageons au quotidien dans une démarche durable et responsable, s’appuyant sur des pratiques commerciales éthiques. Nous développons une culture basée sur la confiance, le respect et le travail en équipe ainsi que sur la reconnaissance de la performance individuelle. Rejoindre KONE, c’est rejoindre une entreprise ou il fait bon vivre, respectueuse de la qualité de vie de chacun de ses collaborateurs. Nous sommes fiers de proposer des parcours de carrières riches en expériences et opportunités qui vous aideront à atteindre vos objectifs professionnels et personnels.
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