Customer Service Specialist

iSchool, a leading e-learning company specializing in coding and artificial intelligence education for students aged 6 to 18, is currently seeking a dedicated and knowledgeable Customer Support representative to join our team. As a Customer Support representative, you will play a crucial role in providing exceptional service to our students, parents, and teachers. Your responsibilities will include responding to customer inquiries, troubleshooting technical issues, providing product information, and ensuring customer satisfaction. This is a fantastic opportunity to contribute to the success of our mission to empower young minds through education and technology.

• Respond to customer inquiries and provide support via phone, email, and chat.
• Troubleshoot and resolve technical issues related to our e-learning platform.
• Assist customers with onboarding, registration, and payment processes.
• Provide product information and guide customers through course selection.
• Collaborate with other teams to continuously improve our customer support processes.
• Maintain accurate records of customer interactions and escalate complex issues when needed.