Customer Service Representative – German Speakers (Travel Account)

Skills

Desired Skills:

1. Language Proficiency:

• Fluent in German (C1 or higher).
• Proficient in English (minimum B1 level).
• Excellent verbal and written communication skills in both languages.

1. Customer Service Skills:

• Strong customer orientation with a focus on delivering exceptional service.
• Ability to handle customer inquiries, complaints, and feedback professionally.
• Experience in resolving issues efficiently and maintaining customer satisfaction.

1. Travel and Tourism Knowledge:

• Understanding of travel industry processes (e.g., bookings, reservations, cancellations, and travel itineraries).
• Familiarity with travel-related software or tools (e.g., Amadeus, Sabre, or similar systems) is a plus.

1. Technical Skills:

• Proficiency in using CRM systems and customer service platforms.
• Strong computer literacy, including MS Office (Word, Excel, Outlook).

1. Problem-Solving and Adaptability:

• Ability to think critically and resolve customer issues in a timely manner.
• Adaptability to work in a fast-paced, dynamic environment.

1. Interpersonal Skills:

• Strong teamwork and collaboration skills.
• Empathy and patience when dealing with customers.

1. Organizational Skills:

• Ability to multitask and prioritize tasks effectively.
• Attention to detail, especially when handling travel bookings and documentation.

1. Cultural Awareness:

• Understanding of cultural differences and ability to communicate effectively with international customers.