Customer Service Manager

Job Summary

Establish optimum Long, short & medium term shipment & effective logistics plans to meet market requirements etc with optimum utilisation of available resources.

Roles & Responsibilities

• Order ‘booking’ through ERP system
• Planning dispatch schedule, ensuring faster throughput
• Handling shipment advice and documentation
• Arranging Arabic border documentation with Ministry, custom and Municipality
• Custodian of Customer Master Management
• Generating Weekly Sales report
• Monthly reporting of Sales Forecasting, OTIF and Truck movement       
• Supporting role in inventory management
• Supporting the management to minimize Inventory Obsolescence
• Handling and supporting the activities of direct reports during their absence
• Certificate of Origin registration with Ministry
• Handling customer complaints, coordinating with various departments for resolution
• Understand, reflect & practice IFFCO’s vision & values.

KPIs

• Achieving best rate through freight cost negotiations
• Achieving OTIF as per targets
• Optimizing forecast accuracy
• Ensuring Finished Good inventory  and inventory obsolescence within stipulated limits

Work experience requirement

5-8 years of Customer Service/Supply Chain experience from relevant manufacturing industry

Qualification

• Bachelors degree in engineering/supply chain or any relevant discipline.
• Preferable MBA

Competencies
Dispatch Documentation
Sales Order Process Management
Logistics Planning
Customer Management
Sales and Distribution Strategy Management
Communicating effectively
Self and Team Management
Planning & Decision Making
Customer Centricity
Ownership & Result Orientation