Customer Service Executive – Egypt & SSD

Would you like to join Danone MENA and contribute to bringing health through food to as many people as possible? If YES, Danone MENA is looking for a talented Customer Service Executive-Egypt & SSD to be based in Cairo, Egypt like you

Responsibilities:

• Customer orders management which incl. but not limited to receipt, review, process & archive
• Order reconciliation process with distributors as per assigned markets to align order quantities, capture actions on received, planned or open quantities.
• Follow up monthly on expected orders dispatch with supply planning
• Follow up with supply points for packing lists & arrangement of the logistics (equipment, trucks, documentation, etc).
• Always ensure accuracy of the Order to Cash system (R3) @ with a monthly validation process to match with master file
• Manage complaints product returns, damages and claims
• Market returns & warehouse expiry count limited
• Tracking of shipments, follow up of customs clearance onto delivery customer warehouse
• Deploy tools for tracking of shipment from supply points to destination country
• Execute monthly air freight plans as per assigned supply points
• Effectively communicate with internal & external stake-holders on orders status
• Drive continuous improvements in customer service operations process to deliver efficiencies
• Owns maintenance, tracking of master file & R3 review to communicate to customer service for update & share with supply planning prior Rolling Forecast submission post month closing.
• Acts as the MM & EOM custodian & ensures a close follow up for month landing with CS team
• Owns update of the SC SOP with quarterly review & update in line with risk management

Candidate Requirements

• Bsc in business, supply chain management or equivalent degree
• Prior experience in a supply chain role for minimum 1 year
• Experience in a MNC company and/or managing a regional scope are a strong plus
• Strong excel skills and proficiency in SAP are a strong plus
• English & Arabic are a must

  Danone Values

  
  

  Candidates are expected to adhere to Danone’s core values: Humanism, Openness, Proximity & Enthusiasm