Customer Service Executive

Location: Cairo, EG

Company Overview:

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.
Custom Field 1: 7006

Customer Service Executive

Purpose of the Job

The Customer Service Executive plays a key role in delivering exceptional customer service by managing customer interactions, resolving queries, and maintaining customer satisfaction. This position requires strong communication skills, problem-solving abilities, and a customer-centric approach to enhance customer experience and support business objectives.

Job Description

Communicate directly with external suppliers and internal employees of the customer. Resolve issues end-to-end and follow-up for each case/email. Handle the packing process and apply insurance services as needed. Follow the invoicing and payment cycle with the credit team and the customer’s concerned department. Utilize e-tools systematically and technically. Calculate rates and liaise with providers. Guide and consult the customer’s team, to offer the best solutions. Coordinate with the Aramex freight team. Provide a weekly detailed delivery report for the customer’s team and management. Maintain a positive, empathetic, and professional attitude toward the customer at all times.

Job Requirements - Experience and Education

Bachelor's degree in Business Administration or any relevant field. 2 years of experience in customer service. Excellent communication skills Proficiency in English, with strong professional writing skills. Excel background Experience in express services.

Leadership Behaviors

Building Outstanding Teams Setting a clear direction Simplification Collaborate & break silos Execution & Accountability Growth mindset Innovation Inclusion External focus

Skills

Communication Skills Problem Solving Adaptability Time Management Interpersonal And Relationship-Building Skills Conflict Resolution Audience Understanding Attention To Details Customer Centric Active Listening Negotiation Skills