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Customer Service Data Steward Associate

25 days ago 2025/07/11
Other Business Support Services
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Job Description

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.


A Day in the LifeWorking in CCOO means being close to our customers and critical people inside hospitals, (nurses, physicians, procurement departments, suppliers, national health care bodies and others) and internally you get to interact with many key stakeholders and functions (sales, pricing, marketing, etc.). In short, this means that when joining Customer Care & Order Operations you will get a unique opportunity to discover real possibilities for personal growth within multiple areas and cultures across the globe.
The Data Steward will be responsible for managing account creation and modification requests from various stakeholders, including sales representatives, customers, order validation teams (Customer Care & Order Operations (CCOO)), Credit, finance and pricing teams. This role involves validating requests, checking for duplicates, and verifying information with key stakeholders to ensure timely and accurate account creation in SAP. In this role you will be reporting to the EMEA RLM (Regional Led Market) Order Solutions Lead.

Responsibilities may include the following and other duties may be assigned:


  • Create and manage various account types in SAP, including Sold-To, Payer, Hierarchy Node, Ship-To, and Bill-To
  • Govern the processes of account creation, updates, and deactivation, ensuring data quality and maintenance of account relationships
  • Ensure timely and accurate execution of account creation, changes, and deactivation processes by all stakeholders
  • Act as the decision-maker in case of escalations regarding account creation, changes, or deactivation
  • Engage with functions, organizational units, and regions to continually improve and harmonize account maintenance processes and data quality

Required Knowledge and Experience:


  • Bachelor’s Degree or equivalent experience
  • Command on English and Arabic languages (both Written and Spoken). Command of the Urdu language (Written and Spoken) will be an advantage
  • Experience in Master Data Management (MDM) and Enterprise Resource Planning (ERP)
  • Ability to work in dynamic working environment, self-manage time and prioritize workload 
  • A firm understanding of data, data flows, and processes
  • Strong communication skills across different cultural backgrounds and diverse stakeholders

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 


Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 


About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.


Learn more about our business, mission, and our commitment to diversity here  
 



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