Bayt.com
https://bayt.page.link/v1TUmrkCw1dqRip19
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Job Description

What you will do

Customers

  • Greets and welcomes customers on arrival at the store.
  • Answer all customer inquiries and provide guidance on how to shop with IKEA.
  • Handles routine customer complaints promptly and courteously.
  • Log customer feedback on CRM System to build knowledgebase of frequent complaints/ inquiries with relevant solutions.
  • Ensure that customers are dealt with professionally to ensure maximum customer satisfaction.
  • Makes announcements and pages the person the visitors have asked to see.
  • Ensures Customers’ bags are stored safely and security.
  • Ensures Shopping tools and catalogues are available for the customers.
  • Provides bags / trollies as appropriate.

Operational

  • Ensure all system procedures are adhered to as per policy / procedure.
  • Provide Customer Senior with constant suggestion improvements.
  • Provide customers with catalogues when requested.
  • Understands the impact of increasing sales with Shopping Tools.
  • Communicates with Duty Manager on complaints that require management assistance.


Skills

Required Skills to be successful

Dealing with customers, Analytical Skills, Effective Communication

Behavioural Competencies:

  • Interpersonal Skills
  • Business Acumen
  • Problem Solving
  • Confident

What equips you for the role

  • 0- 2 years in a similar role.      
  • Working as Customer Service or Receptionist       


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Al Futtaim Group logo
Al Futtaim Group
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Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates. Structured into six divisions; automotive, retail, electronics, engineering and technology, real estate, financial services and general services, Al-Futtaim operates through more than 60 companies and maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. Employing in excess of 20,000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Egypt, Syria, Pakistan, Singapore and Europe, this approach benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work. The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.

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