Bayt.com
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Job Description

What you will do

Customer

  • Attends all assigned calls promptly and courteously based on pre-set Call Center SLA’s and KPIs.
  • Route calls to relevant Departments and follow-up where necessary.
  • Handles customer complaint professionally and responds with efficient solutions and escalates where necessary.
  • Briefs the Duty Manager on complaints that require management assistance.
  • Enters feedback from all calls onto CRM system for building of knowledgebase.
  • Generate daily Call Center reports

Operational

  • Operates the store paging and music system.
  • Ensures awareness of all emergencies and evacuation procedures and list codes for announcement purposes
  • Deals with internal operator issues
  • Ensure all system procedures are adhered to as per policy / procedure
  • Makes announcements in English and Arabic and pages the relevant person the visitor or co-workers have asked to see.


Skills

Required Skills to be successful

  • Good Command of English
  • Effective Communication

What equips you for the role

  • 2 years in a similar role.                                          
  • Education to Degree level or equivalent


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Al Futtaim Group logo
Al Futtaim Group
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Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates. Structured into six divisions; automotive, retail, electronics, engineering and technology, real estate, financial services and general services, Al-Futtaim operates through more than 60 companies and maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. Employing in excess of 20,000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Egypt, Syria, Pakistan, Singapore and Europe, this approach benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work. The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.

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