Customer Order Specialist

Working for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career. Together, we’re transforming our industry.

As the world leader in lighting, we’re constantly ahead of the curve. Through our leadership in connected lighting and the Internet of Things, we’re breaking new grounds in data analytics, AI, and smart homes, offices, cities and more!

Signify is one of the few companies in the world to achieve carbon neutrality and our next sustainability goals are even bolder: doubling our positive impact on the environment and society by 2025.

As a Customer Order Specialist your responsibilities will encompass the complete cycle from order receipt to delivery, along with the associated reporting tasks.

We’re on the lookout for forward-thinking innovators with a passion for sustainability. If you match this description, get in touch!

What you’ll do

• Verify order availability and draft delivery proposals, offering alternatives as necessary.
• Update order statuses and escalate any discrepancies.
• Review complex orders for technical and commercial accuracy.
• Handle special order cases, combined shipments, and address issues with items missing or not functioning on arrival.
• Oversee the digital sales order creation process.
• Conduct monthly reports on order receipts, deliveries, sales, and inventory levels.
• Confirm and validate sales orders by cross-referencing and checking for accurate information.
• Oversee sales orders from confirmation to delivery and dispatch.
• Maintain and manage customer data accurately.
• Address customer inquiries and resolve complaints through multiple communication channels.
• Coordinate manual order processes for intricate projects, ensuring timely milestone deliveries and billing.

Your qualifications

• Degree / Diploma in Supply Chain / Logistics
• Strong customer orientation
• Speed & Execution mindset
• Communicates with impact
• Strong reporting and analytical skills
• Proficiency in English, French, and Arabic is a prerequisite for this position

What you’ll get in return…

We’re offering multiple opportunities for career development, like mentoring, coaching and stretch assignments, with strong international exposure for dynamic profiles. Learning is fundamental to our culture. Through continuous learning, we are transforming the industry. You have the chance to learn every day, acquire new skills and perspectives through customized online programs, and on-the-job experiences.

See #SignifyLife through the eyes of our employees!