Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or
alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level Meet
personal/team qualitative and quantitative targets
- Good communication skills
- Excellent command of the English language
- Strong commitment and dedication
- Age: less than 30 years
- Only graduated with Bachelor degree
- Males Only (Have his Military & Graduation Certificate)
- Accounts to be hired: Consumer High value Customers, Corporate account, and Internet Call Center
(Technical account)
- Make sure that Candidates didn’t have any relatives in Vodafone Egypt Customer Care department (1st
& 2nd degree)
It is also a Plus if they have:
-Previous experience in Customer Care
-Previous experience in Mobile Internet and/ or ADSL support.
When they join us, they will enjoy:
- Rewarding Gross salary + bonus variable pay every quarter
- Medical and social insurance
- Vodafone Red line
-Transportation From/To Metro Hadayek Maadi station
-Working Hours: 8:45 including 1 hour break, Rotational shifts (24/7)
- Flexible, motivating, and inclusive workplace
Special recognition for top performers
- Training and development programs
- Great benefits; mobile handset allowance, meal allowance, discounted offers and more.
Let our experts design a Professional CV for you.
