To drive customer onboarding journey & increase the account open numbers to reach our targets.
Assist customer acquisition manager in the following:
- Implementing new features / suggestions that will lead to enhance the onboarding funnel.- Monitor & update the daily funnel numbers & report for the onboarding Journey- Analyzing Reports & suggest enhancements based on data- Investigate the current onboarding journey and define the gaps/ bugs that needs enhancements- Work with the DBC Team to conduct out-bound calls to check the user’s experience 7 understand their behaviors for the onboarding journey- Check & Analyze our bank onboarding journey Vs other competitors in the market- Introduce new designs suggestions / Content that will facilitate the onboarding journey for the users and make it more friendly user- Keep an eye on the OCR performance on the onboarding journey and report the bugs/enhancements needed to the OCR provider on regular basis- Keep an eye on the rejection rate on the onboarding funnel and introduce new suggestions/bug fixes to decrease the rejection rate in the funnel and increase the account open success rate
Knowledge, Skills and Experience- Excellent negotiation/communications skills - Ability to identify new features, enhancements in order to increase the number of our account open for NEO App- Ability to work under pressure. - Strong technology orientation and relevant experience with electronic and direct - Ability to work & generate reports for our onboarding funnel- Bachelor degree in Business with 2-3 years of relevant experience
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