Cairo, Egypt
CS Agents - French Speakers - Intouch Q125
Job Description:
Working as a Customer Service Representative (French & English), We Offer:
Competitive salary
Amazing career growth opportunities
Work on-site at our brand-new office in Maadi, Cairo
Working as a Customer Service Representative (French & English), You Will:
Provide quick, accurate, and friendly service to customers via phone, email, or chat
Meet and exceed customer service metrics such as customer satisfaction, resolution time, and
quality assurance
Take ownership and responsibility to get tasks and contacts completed on time and follow up
with customers as needed
Work on multiple tools, tasks and ad hoc requests as operationally required to meet the team
performance metrics
Working as a Customer Service Representative (French & English), You Have:
Outstanding written and oral communication skills in English along with French
Ability to navigate through computer programs and email with ease
Excellent interpersonal skills, being capable of empathizing, communicating, and resolving
conflicts in an assertive way
Understanding scenarios, making decisions, and suggesting appropriate answers/solutions
according to available resources
Ability to understand and share the feelings of customers and provide them with a positive and
supportive experience
Adaptable, flexible, approachable, and collaborative towards team goals and interests
High school diploma or equivalent required
Must have at least six months of customer service experience or equivalent.
Candidates with the proficiency of B2 level in English & C1 Level in French are eligible for this
profile
Candidate must be flexible working from the office
Candidate must be flexible to work as per business requirement
Should be flexible to work in rotational shifts and week Offs.
Required Skills:
French
