Job Description
Job Role
Responsible for the individual assistance of customers.
Job Responsibilities - Arranging visits for customers to the branch for solving their complaints, arrange with other branches if the customer is near to them.
- Calling customers on their spare parts arrival.
- Handling CPA and GM customers complaints, arranging for towing vehicles for inspection and coming back, handling buybacks.
- Handling customers external letters and internal letters with spare parts department.
- Handling the different complaints channels (Call center – Chevrolet Website – Social Media- Individuals).
- Receiving Customers calls and handling their requests.
- Tracking Raya Follow up Survey on daily basis and preparing weekly report.
- Tracking and analyzing CSI reports.
Education Bachelor Degree
Required Qualifications & Skills Minimum Qualifications:
- Good Computer Skills
- English Language
Minimum Experience:
- 0 – 2 years of experience
Hashtags
Job Details
- Job Location
- Cairo Egypt
- Company Industry
- Other Business Support Services
- Company Type
- Unspecified
- Employment Type
- Unspecified
- Monthly Salary Range
- Unspecified
- Number of Vacancies
- Unspecified