Court Order Senior Processor, WPB Ops - GSC Egypt.

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If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Court Order Senior Processor, WPB Ops - GSC Egypt.

Principal responsibilities:

• Meet Daily/Monthly targets on productivity and quality as per the targets and metrics defined for the process. Participate in team meeting / team activities, work towards sustaining team spirit and Support achievement of team objectives.
• Agreed volume of work is handled contributing to the achievement of the unit/department/center performance target.
• Ensure that the process related procedures are implemented and followed and that the customer issues / problems are effectively investigated and resolved or appropriately referred with recommendations.
• All data requirements (timesheets, leave requests, absence requests and ad hoc process information) is completed and updated in a timely manner
• Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set and that productivity, quality levels are achieved as per the standards sent for the process.
• Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks and provide the authorities the required information by prepare the reply letter.
• Provide service to customers by focusing on resolving requests efficiently, accurately, and professionally and Demonstrate ways to improve customer service, increase productivity.
• Demonstrate knowledge of features, benefits and procedures and take initiative to review daily process updates for defect free implementation. Assist line manager/supervisor with managing day-to-day operations and support colleagues on process if needed.