Country Head of Operations

LXT is an emerging leader in AI training data to power intelligent technology for global organizations. In partnership with an international network of contributors, LXT collects and annotates data across multiple modalities with the speed, scale, and agility required by the enterprise. Our global expertise spans over 145 countries and more than 1,000 language locales. Founded in 2010, LXT is headquartered in Toronto, Canada with a presence in the United States, UK, Egypt, India, Turkey, and Australia. The company serves customers in North America, Europe, Asia Pacific, and the Middle East. 

The Country Head of Operations is responsible for overseeing and managing all operational activities within Canada. This role ensures the efficient and effective execution of business strategies, operational excellence, and compliance with local regulations & laws. The individual will drive performance, optimize resources, and support the strategic goals of the organization while maintaining a strong focus on service delivery, quality, and risk management.

Key responsibilities & duties:

• Leading and managing day-to-day operations across multiple functions, ensuring alignment with corporate objectives.
• Overseeing financial performance, cost control, and operational budgets to maximize efficiency.
• Ensuring compliance with legal, regulatory, and contractual requirements within the country.
• Driving operational improvements, streamlining processes, and enhancing service delivery.
• Managing and developing teams to achieve high performance and professional growth.
• Acting as the primary liaison with key stakeholders, including clients, partners, and regulatory bodies.
• Implementing risk management and security protocols to safeguard operations and business continuity.
• Client relationship management.
• Ability to drive cost efficiently and Identify cost-saving opportunities and process improvements across the country.
• Set and meet performance targets; participate in designing performance key metrics and KPIs.
• Pro-actively monitor service delivery across the country sites to prevent revenue erosion realized from penalties or other items.
• Optimize service offerings and implement initiatives to drive to consistent service delivery and portfolio growth throughout the assigned account meeting and exceeding objectives.
• Maintaining an updated practice of COPC approaches and standards and follow up on the implementation.
• Professional development of all teams and ensure it is aligned with the organizational career progression and succession plans.
• Setting team objectives in correlation with the department objectives, provide coaching and action plans required.
• Handle and resolving conflicts efficiently.
• Establish and maintain relationships with internal & external stakeholders.
• Ensure all sites daily/weekly actual performance meeting the forecast/Plan.
• Ensure people’s engagement and satisfaction.
• Ensure secure facilities policies are in place and maintained.
• Ensure all teams are kept up to date with their performance and any changes that impact them or their projects.
• Ownership in unexpected situations and being able to come up with solutions for solving problems, when they exist.

Skills and Qualifications

·        Fluent in English and at least a second language.

·        Flexible to work in different time zones.

·        Proven leadership skills with a track record of managing diverse teams across multiple locations.

·        Strong analytical mindset with expertise in data analysis and performance metrics.

·        Excellent communication and interpersonal skills, with the ability to build relationships across cultural and geographical boundaries.

·        Deep understanding of operational efficiency and quality management principles.

·        Master’s degree in business administration or a related field.

·        6- 8 years of experience in a similar senior management role is a must, preferably in AI, transcription or BPO.

·        Strong analytical & strategic mindset with background in operations management, and leadership experience in a fast-paced environment, with the ability to execute effectively at a country level.

·        COPC Certified, Lean Six Sigma Green Belt & Operational Certifications are a Plus

Additional information:

LXT is an equal opportunity employer and ensures that no applicant is subject to less favorable treatment on the grounds of gender, gender identity, marital status, race, color, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependents, or physical or mental disability. Any hiring decision is made on the basis of skills, qualifications, and experiences.

We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share but also by how we positively impact people, society, and the planet.