Counter Service Manager

To manage efficiently a team of counter service specialists and handle effectively the branch counters area in a risk free and customer friendly manner

• Ensure adherence by counter staff to policies & processes whilst striving to minimize operational losses 

Key Results Area:

• Ensure all counter transactions are processed accurately and swiftly and in accordance with the laid down procedures

• Reduce wait time & serve time by efficient processing of all transactions

• Manage customer expectations for each transaction and ensure adherence to basic service standard set by the business

• Eliminate risk of cash differences by diligently enforcing, controlling &monitoring the cash transactions proceeded & ensuring accurate delivery of cash to customers at all times.

• Be vigilant & alert on any possible fraud & risks.

• Provide continuous feedback to branch operations on process adherence & any observed inconsistencies at the counter through branch monthly exceptions reporting mechanism 

1. University Graduate
2. Leadership and supervisory skills
3. Excellent communication and interpersonal skills
4. 5 years of experience in the cash area within the banking industry