Bayt.com
https://bayt.page.link/BDfn7pjo59aFKxek6
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Job Description

  • Lead and manage a team of application support analysts to ensure the smooth operation and support of core banking applications.
  • Work closely with business stakeholders and IT teams to understand application requirements and provide expert support and guidance.
  • Manage incident and problem resolution, ensuring timely and effective resolution of issues.
  • Develop and implement best practices for application support processes and procedures.
  • Ensure service level agreements (SLAs) are met and maintained.
  • Collaborate with vendors and external partners to address application-related issues and ensure service delivery.
  • Monitor application performance and identify areas for improvement.
  • Provide regular reporting and updates to management on application support activities and performance.
  • Stay up-to-date with industry trends and advancements in core banking applications.
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