Job Description
Company Description
Since launching in Kuwait in 2004, talabat, the MENA region’s leading on-demand food, grocery and retail platform for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.
We harness innovative technology and knowledge to simplify everyday life for our customers, optimise operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily. At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.
Job Description
What’s On Your Plate?
- Coordinate and collaborate with other departments for sales-related matters (Marketing, Operations, and Finance department)
- Act as a first point of contact and respond quickly to partner Shops queries or complaints, calls, and emails if the Sales Representatives are not available and delegate the task to the appropriate Sales Representatives
- Upload and update Shops information online and promptly
- Responsible for setting up and configuring the system for new partners and training and system issues from the vendor/partner side
- Update and monitor the closed restaurants
- Collection and documentation of Shop contracts and amendments, filling of restaurant contracts, and other sales-related data
- Prepare contract delivery and pick-up reports periodically
- Manage quality account of the Shop, ensuring continuous partner relationships and resolving operations issues between partner Shops, users/partner restaurants, and users
- Prepare reports for partner Shops on transmission methods, assist in programming and replacing GPRS printers, and train Shop/call center personnel on how to use transmission system (GPRS, Pigeon software)
- Maintain accurate records of all sales and prospecting activities including:
- Follow-up activities
- Transmission methods reports
- Contract delivery and pickup report: Acknowledgment of the contract receiving and delivering for a new restaurant
Qualifications
What Did We Order?
- Bachelor’s Degree in a relevant field
- MS Office, Excel Certification
- Knowledge of CRM
- Presentation, Interpersonal, Communication (written and verbal), Customer Service, Problem Solving and Negotiation Skills
- Ability to meet deadlines and be flexible in working
- Ability to build good relationships with clients
- Candidate based in Delta
