Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.
We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.
At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.
This role will be managing and improving the rider performance of allocated zone/s within a city. Taking ownership of rider service levels by measuring compliance, finding performance gaps, and executing a plan to fill
performance-related gaps.
What's On Your Plate?
Monitor and improve Rider Performance and Compliance
Lead Rider Recruitment for the allocated zones
Lead a Team of Rider Coordinators and/or Rider Captains
Manage rider roster with proper allocation of shifts/breaks/off-days etc
Supervises rider onboarding and training schedule with Rider Trainer and Rider Supervisor
Inventory management and usage compliance of Rider equipments
Groom rider quality (behaviour, appearance, professionalism, presentational etc)
Setting up a performance improvement plan to improve performance of low performing riders
Reduce rider complaints originating from customers
Monitor riders performance on individual level and responsible for coaching/warning riders
Audits fleet appearance & rider behaviour via on ground visits
What Did We Order?
Must be living in Assiut or Hurgada
Bachelor's Degree
Min. 2 years of experience in food/grocery tech industry is highly preferred
Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc
Strong communication skills in English and Arabic, both written and verbal.
Influencer and a negotiation with good public speaking and presentation skills
Experience in interacting with large groups of people