Job Description
Position Summary 'The Supervisor is responsible for managing and overseeing day-to-day Contact Center operations, functions and duties ensuring adherence to global service level standards and metrics. They review, challenge, and evolve capacity models to ensure optimal utilization of resources. They drive and sustain positive relationship by building trust and illustrating reliability in all dealings with both internal and external stakeholders, and acts as an escalation point and manages complaints as well as track solutions. As a Leader, they drive team engagement to encourage employees’ integration and commitment to the organization and empower the team to deliver the job efficiently so that each individual performs at par with the global standards; as well as nurture, inspire, and develop team members to grow in the organization.Position Summary
'The Supervisor is responsible for managing and overseeing day-to-day Contact Center operations, functions and duties ensuring adherence to global service level standards and metrics. They review, challenge, and evolve capacity models to ensure optimal utilization of resources. They drive and sustain positive relationship by building trust and illustrating reliability in all dealings with both internal and external stakeholders, and acts as an escalation point and manages complaints as well as track solutions. As a Leader, they drive team engagement to encourage employees’ integration and commitment to the organization and empower the team to deliver the job efficiently so that each individual performs at par with the global standards; as well as nurture, inspire, and develop team members to grow in the organization. Position Summary 'The Supervisor is responsible for managing and overseeing day-to-day Contact Center operations, functions and duties ensuring adherence to global service level standards and metrics. They review, challenge, and evolve capacity models to ensure optimal utilization of resources. They drive and sustain positive relationship by building trust and illustrating reliability in all dealings with both internal and external stakeholders, and acts as an escalation point and manages complaints as well as track solutions. As a Leader, they drive team engagement to encourage employees’ integration and commitment to the organization and empower the team to deliver the job efficiently so that each individual performs at par with the global standards; as well as nurture, inspire, and develop team members to grow in the organization.Position Summary
'The Supervisor is responsible for managing and overseeing day-to-day Contact Center operations, functions and duties ensuring adherence to global service level standards and metrics. They review, challenge, and evolve capacity models to ensure optimal utilization of resources. They drive and sustain positive relationship by building trust and illustrating reliability in all dealings with both internal and external stakeholders, and acts as an escalation point and manages complaints as well as track solutions. As a Leader, they drive team engagement to encourage employees’ integration and commitment to the organization and empower the team to deliver the job efficiently so that each individual performs at par with the global standards; as well as nurture, inspire, and develop team members to grow in the organization.
