Consultant, Global Analytic Insights

Job Title:

Consultant, Global Analytic Insights

Job Description

We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:
* Challenge Conventions
* Deliver outcomes unimagined
* Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you.
In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.

Core Responsibilities

• Review and analyze customer satisfaction and operational metrics to identify performance trends; produce monthly management reports.
• Utilize Microsoft Pivot tables and other analytical tools to interpret qualitative and quantitative data.
• Collaborate with statisticians to develop key driver analysis and statistical linkages between customer satisfaction and operational metrics.
• Support Operations through data analysis and identify process gaps impacting operational metrics.
• Conduct root cause analysis to identify underlying causes of performance gaps and coordinate action plans with stakeholders.
• Monitor and document progress of action plans and analyze initiative impacts on performance metrics.
• Prepare documentation for internal and client presentations highlighting insights, recommendations, and action plans.
• Contribute to analytic design, information requirements, and deliverable schedules.
• Up to 10% travel may be required.

Candidate Profile

• Proficiency in the German language desired.
• Bachelor’s degree in a related field with 2 to 4 years of experience preferred.
• Strong analytical thinking and quantitative data analysis skills.
• Excellent communication skills and customer service orientation.
• Ability to multitask, prioritize, and work within timelines in a diverse and rapidly changing environment.
• Experience in call center operations, customer satisfaction data analysis, and Six Sigma methodology is an asset.
• Proficiency in Microsoft Office and exposure to statistical concepts.
• Readiness to work between ​11:00 a.m. to 8:00 p.m. Egypt time

Location:

EGY Cairo Egypt-Smart Village Building B2110

Language Requirements:

Time Type:

Full time

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