Community Moderator (External Contractor)
at Udacity Egypt
Udacity is on a mission to change lives, businesses and nations through
radical talent transformation in digital technologies. We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our rapidly growing global organization is revolutionizing how the enterprise market bridges the talent shortage and skills gaps during their digital transformation journey. Udacity is proud to be backed by respected investors like Andreessen Horowitz, Charles River Ventures, Bertelsmann and Drive Capital, among other leading VC firms, and provides a powerful and differentiated solution inside of a $32b total addressable market opportunity. Udacity has more than 100 enterprise customers including Airbus, Bertelsmann, BNP Paribas, Leidos, Mazda, and the United States Air Force.
Position overview: Community Moderators help the Community Managers in moderating Udacity's big scholarship communities. Their main objective is ensuring that the students’ online community is healthy, engaging, and making sure that the community goals are successfully met. As a Community Moderator you are expected to monitor the forum daily including weekends. Minimum of 2x per day. This should ideally be several hours apart (once in the morning, and once in the evening).
Required skills/qualifications:
Residing in
Egypt Nanodegree Graduate is an added plus Great knowledge of online communities and cool under pressure Strong internet connection since the daily duties will be online Strong organizational and multitasking skills, and a proactive approach Understanding of online community platform moderation tools (Forums, Photo Uploads, Commenting, etc.) Knowledge of the Company’s services and targeted audience, as well as Udacity culture Ability to effectively communicate information and report Have a good knowledge of principles of customer service Availability to work days, evenings, nights, as well as weekends as and when required. Student-oriented mindset and focus on understanding their problems Flexibility at their current job to take this challenge as a part-time, External contractor
Responsibilities:
Providing the students with non-technical support on their community Organizing the program online platform by: Dealing with violation posts, to make sure that all members are following the guidelines Preparing monthly reports for the community manager to summarize forum and Session leads performance Supporting forum activities and brainstorming with the Community Manager and Session leads on ways to increase members engagement over forum Attend regular online meetings with Udacity representatives Be responsive over close groups and discussions with Udacity representative Ensuring all members are having a fun and engaging learning environment
Learn more about the .
Earn additional income working from the comfort of your own home Contribute to a vibrant, international student community Stay updated with the latest in cutting-edge technologies
What We Do
Udacity’s mission is to train the world’s workforce in the careers of the future. We address the complex dynamic of workforce challenges and strive to be the change we need in the world to transform talent to create opportunities for heightened productivity and retention. Udacity is where lifelong learners come to learn the skills they need, to land the jobs they want, and to build the lives they deserve.
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