NOK HC is hiring "Community Manager" for one of the biggest media & advertising agencies originally located in France.
Job Description:
*Monitor multiple clients accounts across Facebook, Instagram, Twitter, TikTok, LinkedIn and YouTube public and direct messages for customer comments, feedback, queries, and complaints
*Engage with and respond to users within agreed client SLA via Arabic and English responses
*Manage FAQ sheet by updating pre-approved responses regularly, and recommend responses in Arabic and English where required
*Perform daily quality assurance to ensure all customers inquiries and complaints are handled accurately and in a timely manner
*Publish & schedule content on multiple clients accounts across the different social media channels (organic and dark posts)
*Translate content in both Arabic and English
*Stay up to date on current platform updates and publishing features
*Formulate daily, weekly, and monthly reports on the performance of social ads
*Vary tone of voice within community management responses based on context, platform, and brand
*Develop sentiment reports based on user queries and complaints observed through community management
Requirements:
*Bachelors degree in communication, journalism, business, or any related field
*Ideally 1-2 years agency experience in a similar role
*Excellent written and verbal communication skills in Arabic and English
*Moderate knowledge of the different social media post formats
*Experience using community management tools (Hootsuite, Sprinklr, etc.) is ideal
If you are interested please send your updated CV at resume@nokhc.net , mentioning the job title in the subject line.