Community Manager - Social Media Q424
Cairo, Egypt Community Manager - Social Media Q424
About the job Community Manager - Social Media Q424
NOK HC is hiring "Community Manager" for one of the biggest media & advertising agencies originally located in France.
Job Description:
Monitor multiple clients accounts across Facebook, Instagram, Twitter, TikTok, LinkedIn and YouTube public and direct messages for customer comments, feedback, queries, and complaints
Engage with and respond to users within agreed client SLA via Arabic and English responses
Manage FAQ sheet by updating pre-approved responses regularly, and recommend responses in Arabic and English where required
Perform daily quality assurance to ensure all customers inquiries and complaints are handled accurately and in a timely manner
Publish & schedule content on multiple clients accounts across the different social media channels (organic and dark posts)
Translate content in both Arabic and English
Stay up to date on current platform updates and publishing features
Formulate daily, weekly, and monthly reports on the performance of social ads
Vary tone of voice within community management responses based on context, platform, and brand
Develop sentiment reports based on user queries and complaints observed through community management
Requirements:
Bachelors degree in communication, journalism, business, or any related field
Ideally 1-2 years agency experience in a similar role
Excellent written and verbal communication skills in Arabic and English
Moderate knowledge of the different social media post formats
Experience using community management tools (Hootsuite, Sprinklr, etc.) is ideal
If you are interested please send your updated CV at resume@nokhc.net , mentioning the job title in the subject line.
