Community Manager

Role Objectives:

As a Community Manager you should foster a positive relationship with our community; through addressing community concerns, resolving neighbors’ complaints & abiding by the neighborhood rules. You should Lead multiple initiatives in collaboration with Dark stores management to ensure the operations alignment with the community standards & company internal processes.
Roles & Responsibilities:

• Establish and maintain positive relationships with local residents & neighbors.
• Conduct regular outreach to gather feedback and address concerns from the community.
• Proactive approach to tackle any issues with the FP including but not limited to; parking spots, staff behavior, operating hours, products receiving timeslots.
• Act as the first line of contact for any issues or complaints arising from dark store operations or staff interactions.
• Investigate and resolve community complaints in a timely manner, ensuring transparency and follow-up.
• Collaborate with dark store management and staff to ensure adherence to community standards and operational best practices.
• Collaborate with internal departments to ensure agreed processes are implemented.
• Develop and implement communication strategies to keep the community informed about store operations, promotions, and changes.
• Prepare periodic reports on community feedback and issues, presenting solutions to management.
• Organize initiatives that foster positive relationships and demonstrate our commitment to the neighborhood including gifts/ promos for the neighbors

Requirements

• Bachelor’s degree in Communications, Public Relations, Community Development, or a related field.
•  5+ years of experience in community management, public relations, or customer service roles.
• Strong communication skills, both verbal and written.
• Excellent problem-solving skills and a proactive approach to conflict resolution.
• Familiarity with the local community and its dynamics is a must.
• Able to effectively interact with different types of people.
• Ability to work flexible hours, including evenings and weekends as needed.

Who are we?
At Breadfast, we thrive to provide our customers with their everyday essentials and beyond through a consistent, customer-centric, and high-quality shopping experience.
Breadfast is going big! We are domestically and regionally expanding across Egypt, the Middle East and Africa, aspiring to become the best friend of every household in the MEA region. And now we’re building a team of motivated and highly-skilled people that share our vision to help us drive it forward.