Job Title: Commercial Lead
Location: Cairo, Egypt
About the Job:
We are an innovative global healthcare company with a focus on immunology that extends to innovation in diabetes and transplant medicine. Across different countries, our talented teams are determined to deliver a best-in-class customer experience using the best of digital, artificial intelligence and personal know-how. With a focus on immunology that extends to innovation in diabetes and transplant medicines, we pursue progress to make a real impact on millions of patients around the world.
Job Purpose:
Leads and develops a team of Customer experience partners in order to meet both sales targets & customers experience objectives on yearly targets, Transformation KPIs and resources allocation for an assigned geography. Lead the responsible business operation framework of responsible squads and Customer Facing teams seeking new growth opportunities & works closely with other business management peers and cross functional team members to ensure an environment of high collaboration, transparency, trust and foster new way of working toward GTM strategies.
Organization
Report to: Cardiometabolic Franchise Head
Direct reports: CXP DRS SL CEP
Key Accountabilities
Manage Great Customer Experience
Develop, lead, and drive performance of a Squad of Customer experience partners with diversified accountabilities in terms of setting business objectives and growth opportunities through team agile setup while allocating appropriate coaching time. Lead the field execution including coaching with Customer experience partners on customer engagement and transformation objectives.
Performance and Business Acumen
Business Owner of the responsible territory and therapeutic area performance. Responsible for all aspects of regional sales management, key account management for the assigned region. Design territory objectives & growth opportunities acting as the product owner for the regional field agile team and playing the liaison role with the HQ business team Accountable for the volume and revenue forecast accuracy including sales and distribution of the promoted portfolio and targets breakdown to Customer experience partners. Regional accountabilities on yearly targets and resource allocation within the region. Develop and execute regional business plans based on national medico marketing portfolio strategies. Regional activating for the national public reimbursement growth opportunities though planned assignments to some team members for public sector focus. Lead regional GtM model execution including the effective approach for digital remote specialists within the assigned territory. Establish positive working relationships with all key customer segments (internal and external) Accountable for the final decision of resource allocation, engagement plan and individual target allocation.
Leadership and Development.
Role model of Agile ways of operation. Performance management of subordinates through setting and reviewing priorities, spending adequate time in the field with Customer experience partners to support individual development, as well as provide coaching, direction, and feedback with the goal of the end-to-end development delivering business results for the Squad objectives. Responsible for developing capabilities of CXP as well as (scrum master, Customer Engagement Planner in their assigned roles within the squad) if applicable & ensuring their operational efficiency within this role (the 50% responsibility) and provide opportunities to learn and practice new skills. Leads the building of a motivated and engaged team using formal and informal recognition, regular communications, and the encouragement of cooperation between individuals and teams. Foster data and analytics driven business and decision-making process of CXP, Squad leads and CEPs. Servant leadership to facilitate the employee feedback is connected to HQ plan. Ensure the business ethics and compliance across all field activities and executions.
Networker and Facilitator
Promote agile collaboration & agile working methods acting as team product owner, developing into an agile self-organizing team. Interact with internal / external stakeholders for business implementation. Engage with KOLs and DOLs to develop advocacy. Facilitate the empowered operation and culture of field force with self-responsibility and shared commitment mindset. Support Squad Leads in facilitating Squad collaboration. Identify the bottle neck, resolve the issues with responsible stakeholders at HQ.
Health Safety and Environment Responsibilities
To care for his/her own safety and wellbeing and the safety of others, and to co-operate with the company to ensure a safe place of work: Support and conform to Company HSE rules and procedures to ensure a safe, healthy, and pollution free work environment. Engage the HSE department in the related activities (where applicable) and be sure that the work performed follows the local HSE regulations, Corporate HSE Policy and key requirements. Demonstrate commitment to HSE through active involvement in the related programs and campaigns. Follow HSE guidelines and take all necessary measures applicable to effectively implement the ‘HSE action plan (PASS)’ in work area and the activities. Promote and follow the HSE rules and ‘Act responsibly’ to protect yourself and others from an injury and ill health conditions while at the work locations and/or while using road e.g., traffic rules, emergency evacuation procedure, medical surveillance, healthy lifestyle etc. Follow the company’s road safety program. Attend HSE training. Report all the accident/ incident (if any) to the HSE Manager and investigate within the area of responsibility. Thoroughly read all HSE instructions, procedures, policies issued by the Company, and comply with its requirements. Escalate any doubts or uncertainties to the direct Manager.
Other responsibility
Perform other duties as assigned. Respect of company’s values, code of ethics and social charter. Respect of personal data protection charter.
Qualifications and Requirements
Eligibility Criteria:
Minimum 5 years in the pharmaceutical business in a commercial area.
Previous People Management experience is a plus.
GTM Capabilities Change Management Mindset & Readiness for New WOW Proven track record in achieving sales results and account management.
Location: Alex
Skills /Competencies:
Strong leadership skill in driving new ways of working. Ability to grasp complex issues quickly and set priorities. High understanding of omnichannel and GTM transformation. Moderation and control mix in line with agile ways of working. Managing business, tracking, and delivering results. Fluent in collaborating with cross functional teams. Problem solver Open mind with learning agility Strong and sound communication skill. Ability to attract, develop and lead high performing team. confident use of digital communication tools as well as experience in digital coaching Solution- and result-oriented. Entrepreneur: future oriented and entrepreneurial thinking Understanding of agile leadership: open mindset to improve agile leadership, no hierarchical business approach
-Motivator to try new things and take risks (learning by doing/lessons learned)
-Empowerment: Delegation, giving responsibility and lead trustfully
High standard of ethics and integrity
Leadership Framework Skills and Behaviors
Skills:
Strategic Thinking
Result Orientation
Relationship and influence
People Leadership
PTW Behaviors:
Stretch to go beyond the level we have operated at up until now.
Take action instead of waiting to be told what to do.
Act in the interest of our patients and customers.
Think one Sanofi
Pursue Progress. Discover Extraordinary.
Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.
At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!
Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!
