Collection Officer

• Calling/visit delinquent customers to minimize flow to higher buckets & minimize lose of problematic cases
• Educating the clients, and giving best service to ensure  payment on time
• Negotiate payment agreements that customers will keep.

• Help meet yearly targets / goals (minimizing the delinquency , flows and the NCL / customer satisfaction)
• Handle high volume service calls and visits for delinquent customers that their payments are overdue and Sell them the benefits of paying on time.

Operating Environment, Framework and Boundaries, Working Relationships:

• Track portfolio quality and performance and monitor closely delinquent accounts through reports and the interface between collections and MIS department
• Handle land f/u on legal cases with legal department
• F/u on the legal sessions and criminal vindicate
• Handel and f/u external collections office
• Meet external office on quarterly bases
• Handle recommendations for Auto loans renewal letters