/ Client Success Manager
Client Success Manager
hybrid
Cairo, Heliopolis, Egypt .
full-time . August 14, 2024 Description
Trufla Technology is a multinational Canadian company and the first of its kind – we offer a complete suite of digital solutions for the modern insurance brokerage. From SEO and web design, to lead management, branded customer service and API’s, Trufla provides a 360° digital strategy for brokerages and reimagines the way their customers interact with insurance.
Trufla is leading a digital revolution that will transform the insurance industry! We’re growing fast, and we’re looking for visionaries to join our team of innovators and disruptors at our Cairo offices. It’s our goal for Trufla to be the
BEST place to work. A great corporate culture is one of our top priorities.
Main Benefits: Competitive Salary Connected to USD exchange rate Employees Share Ownership Program Health Insurance Flexible Working Hours Continuing Education Opportunities Hybrid work model Team Building Activities Milestone celebrations – work anniversaries, birthday celebrations, etc.
About you
As a Client Success Manager, your mission is to spread joy and delight to our clients every day. You will be the face of our company, working closely with clients to ensure their needs are met and their expectations are exceed.
You will spend your days working with clients, answering questions, and solving problems. You will be the go to person for all things related to our products and services, and you will work tirelessly to ensure our clients are happy and satisfied. As a Client Success Manager you will be working closely with our sales, marketing and product teams to ensure everyone is on the same page, nothing is slipping through the cracks, and everyone is working towards the same goal; making our client happy.
In terms of technical knowledge, you will definitely need to have some, be comfortable talking with our software engineers and translating the ones and zeros into language that our customers will understand. Ideally, you will bring a strong background in managing technology-focused accounts with a road paved with happy customers. Bringing a passion for listening to our customers, building strong relationships, and working with our team on expanding the value that we are delivering, you are driven by the challenge of retaining and growing your portfolio of accounts.
JOB DESCRIPTION
Work closely with our business development team to take over and onboard new client relationships (In Canada & USA) Manage all aspects of assigned client relationships in a professional and timely manner Work to develop a thorough understanding of clients’ existing business and assist the Trufla team with creating strategies and solutions to solve client business challenges Create and manage an account plan focused on growing Trufla’s relationship with clients and identifies opportunities to help clients improve and grow their business Ensure regular and timely communications with clients to keep them up to date on all programs and their performance Create and present client reports on key performance indicators (KPIs) related to all Trufla products and services Work with Trufla team to ensure that all client deliverables are executed to plan Gather, organize, and present client feedback to help our product owners focus on the enhancements and new features that will provide meaningful benefits to our clients Continually update your knowledge of digital marketing, lead generation, and the insurance industry Build strong relationships with team members and partners Support the ongoing business development efforts where needed
QUALIFICATIONS
3+ years’ experience in a similar role, preferably within a technology company, marketing agency, or professional services firm Fluent in English.
Flexibility in working hours to accommodate schedules aligned with both Canadian and American time zones
Proven track record managing client relationships
Demonstrates initiative and decision-making skills Experience with client-facing support for technology solutions Outstanding interpersonal and communications skills, both verbal and written Experience with Microsoft Office applications and collaboration tools like SharePoint and Jira
VALUES & COMPETENCIES
Critical thinker with strong attention to details Client-centric thinking to ensure that our clients are always our top priority Positive attitude and enthusiasm for educating our clients Flexible and adaptable with proven problem-solving ability A high degree of professionalism and integrity Exceptional organization and time management skills Works well within a team and independently and able to adjust to tight and changing deadlines Be curious and aware of new industry trends and tools that can be leveraged by Trufla and share thoughts with clients and the team
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